Complaints procedure
"We recommend that you first report complaints to us by emailing info@loxure.nl. If this does not lead to a solution, it is possible to resolve your dispute to register for mediation via Stichting WebwinkelKeur. From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform."